Google Business Profile management for doctors, clinics and hospitals

It is the weekly work of keeping your clinic's Google listing complete, accurate and active: categories, services, photos, posts, questions and reviews. Google ranks local results on relevance, distance and prominence. You can't change your distance from the patient, but a well-managed profile improves the other two.

Yes. Google renamed Google My Business to Google Business Profile in 2021. Most people in India still call it GMB, and both names mean the same listing that shows your clinic on Google Search and Maps.

The usual reasons are a wrong primary category, an unverified or suspended profile, a duplicate listing that splits your reviews, a map pin in the wrong place, or far fewer reviews than the clinics around you. The free audit checks each of these and tells you which one is holding you back.

Yes. Doctors who see patients at the hospital can have their own practitioner profile, and departments that serve patients separately can have their own listing. What causes trouble is duplicates, and old profiles of doctors who have left. We clean these up so that every profile helps the hospital and none of them compete with each other for the same search.

One primary category that describes your practice as precisely as possible, such as Dermatologist rather than Doctor. Add secondary categories only for services you actually provide. Google allows up to ten, but its own guidelines say to use as few as possible, and loose categories can dilute what Google thinks you do.

No. Both break Google's review policy. A review written by the clinic counts as fake engagement, and rewards for reviews count as incentives. Google can remove those reviews and restrict the profile. Ask every patient honestly instead, and let them write in their own words.

Usually because Google's systems found a pattern it treats as fake: reviews from relatives, friends or staff, many reviews in a short burst, or reviews posted from the same device or network. Google uses its Gemini models to catch these, and removed or blocked over 292 million reviews in 2025. When a profile gets flagged, genuine reviews can be caught too. The only lasting fix is a steady flow of real patient reviews, spread over time.

Ask every patient at the same point in their care, such as the end of a treatment plan or the first follow-up, and make it easy with a direct link. You can say that a few lines about their experience help other patients decide. What you can't do is tell them what to write, such as asking them to mention a treatment or a staff member's name. Google's policy bans that.

Briefly and calmly, without confirming the person was your patient or saying anything about their treatment. Thank them, say you take feedback seriously and give the clinic number so they can talk to you directly. Arguing in public or sharing details can breach patient confidentiality.

No. You add us as a manager from your own profile settings. You stay the primary owner and can remove us at any time.

Yes. We find the likely cause, fix it and file a reinstatement request with the proof Google asks for, such as photos of your signboard and your registration documents.

Each clinic has its own profile. A doctor who consults at more than one place can also have a practitioner profile. We set these up so they support each other instead of competing for the same searches.

₹6,999 per month per location, plus GST. That covers everything listed on this page. There is no long contract; monthly plans run with 30 days' notice.